Privacy Policy — ad88 Online Casino

1 Information We Collect

ad88 collects personal data from you through several channels: directly when you register an account, indirectly through your use of our platform, and from trusted third-party partners as part of our identity verification and payment processing procedures. We collect only what is necessary for the purposes described in this Privacy Policy.

1.1 Information You Provide Directly

When you create an ad88 account or interact with our services, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact data: Email address, mobile phone number, and residential address including city, district, and postcode.
• Account credentials: Your chosen username and an encrypted hash of your password. ad88 does not store passwords in plain text.
• Identity verification documents: Scanned copies or photographs of national ID cards, passports, driving licences, and proof-of-address documents submitted during the KYC process.
• Payment information: Mobile wallet identifiers (bKash, Nagad, Rocket, Upay numbers) and bank account references used for deposits and withdrawals. Full payment credentials are processed by our payment partners and are not stored on ad88 servers.
• Communications: Messages sent to ad88 via live chat, email, or any support channel, including the content, date, and time of those communications.

1.2 Information Collected Automatically

When you access and use the ad88 platform, we automatically collect certain technical and behavioural data through cookies, log files, and similar technologies:

• Device & technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bet amounts, session duration, click-through paths, search queries entered on the platform, and feature interactions.
• Location data: Approximate geographic location derived from your IP address. ad88 does not collect precise GPS-level location data.
• Transaction data: Full records of all deposits, withdrawals, bonus claims, bets placed, and game results associated with your account.

2 How We Use Your Data

ad88 processes your personal data on one or more of the following legal bases: (a) performance of a contract — to provide the services you signed up for; (b) legal obligation — to comply with anti-money-laundering, responsible gaming, and other applicable regulations; (c) legitimate interests — to protect the security and integrity of our platform; and (d) consent — where you have explicitly agreed to a specific use, such as receiving promotional communications.

The table below summarises the primary purposes for which ad88 uses your personal data:

ad88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time by contacting us at [email protected], though withdrawal will not affect the lawfulness of processing carried out prior to that withdrawal.

3 Data Sharing & Third Parties

ad88 does not sell or rent your personal data to third parties for their own commercial use. We may, however, share specific categories of your data with carefully selected third-party partners where it is necessary to deliver our services, comply with legal obligations, or protect the security of the platform. All third-party partners are contractually required to process data only for the purposes specified and to maintain appropriate technical and organisational security measures.

3.1 Service Providers

We work with the following categories of third-party service providers who may process your personal data on our behalf:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank process transaction data to facilitate deposits and withdrawals. Each provider operates under its own regulatory framework and privacy policy.
• Identity verification partners: Third-party KYC service providers who assist in verifying the authenticity of identity documents submitted during the verification process.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and game data to deliver game functionality and to investigate disputed outcomes.
• Cloud infrastructure providers: ad88 uses reputable cloud hosting services to store and process platform data. These providers are bound by strict data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance and improve the user experience.

3.2 Legal Disclosures

ad88 may disclose your personal data to regulatory bodies, law enforcement agencies, or other government authorities where we are required to do so by applicable law, court order, or other binding legal instrument. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and, where legally permissible, will notify you of such disclosure.

3.3 Business Transfers

In the event that ad88 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy before the transfer takes effect, to the extent required by applicable law.

4 Cookies & Tracking Technologies

The ad88 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, and to gather aggregated analytics data that helps us improve the platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot execute programmes or deliver viruses to your device.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the ad88 platform to operate. They enable core functions such as session management, secure login, and fraud detection. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language, currency display, and notification settings — so that you do not have to re-enter them each time you visit.
• Analytics cookies: These cookies collect aggregated, anonymised data about how visitors use the ad88 platform — which pages are most visited, how users navigate between sections, and where errors occur. This data helps us improve the platform experience.
• Session cookies: Temporary cookies that are deleted from your device automatically when you close your browser. They are used to maintain your session state during a single visit to ad88.

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling cookies may affect the functionality of the ad88 platform, including the ability to maintain a logged-in session. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

ad88 does not use cookies to serve third-party advertising on behalf of external advertisers, nor to track your browsing activity on other websites outside of the ad88 platform.

5 Data Retention & Storage

ad88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. The specific retention periods we apply are outlined below.

At the end of the applicable retention period, your personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data under applicable privacy law.

All personal data stored by ad88 is held on secure servers with restricted access controls. Access to personal data is limited to authorised ad88 personnel and contracted service providers who require it to perform their designated functions. All staff with access to personal data are subject to confidentiality obligations.

6 Your Data Rights

As a player on the ad88 platform, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations where ad88 is required to retain data to comply with legal obligations — for example, anti-money-laundering regulations that mandate the retention of transaction records for a minimum period.

• Right of access: You have the right to request a copy of the personal data that ad88 holds about you, along with information about how that data is being used. We will respond to access requests within 30 calendar days.
• Right to rectification: If any personal data held by ad88 is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You can update basic account details directly through your account settings or by contacting support.
• Right to erasure: You have the right to request that ad88 delete your personal data. This right is subject to our legal obligations — for instance, we cannot delete transaction records that we are required by law to retain for a minimum period.
• Right to restriction of processing: In certain circumstances, you have the right to request that ad88 restrict the processing of your personal data — for example, while a dispute regarding data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a structured, machine-readable copy of the personal data you have provided to ad88.
• Right to withdraw consent: Where ad88 processes your data based on consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to ad88's processing of your personal data where that processing is based on legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please contact ad88's data support team by emailing [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days. For complex requests, we may require up to 60 days, in which case we will notify you of the extension.

7 Data Security Measures

ad88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against accidental loss, unauthorised access, disclosure, alteration, or destruction. No method of electronic transmission or storage is 100% secure; however, we apply industry best practices to minimise risk to the greatest extent possible.

7.1 Technical Security Controls

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the ad88 platform is encrypted using 256-bit SSL/TLS certificates, making it unreadable to any third party that might intercept the connection.
• Encrypted data storage: Sensitive data fields — including identity document data and payment references — are stored in encrypted form within our database infrastructure. Encryption keys are managed separately from the encrypted data.
• Password hashing: User passwords are never stored in plain text. ad88 uses a strong, salted hashing algorithm to store password data. Even in the unlikely event of a database breach, plaintext passwords would not be exposed.
• Access controls: Access to personal data within ad88's systems is restricted on a strict need-to-know basis. Employee access rights are reviewed periodically, and access to sensitive data requires multi-factor authentication.
• Intrusion detection and monitoring: ad88's infrastructure is continuously monitored for suspicious activity. Automated intrusion detection systems alert the security team to potential threats in real time.
• Regular security assessments: ad88 conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

7.2 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, ad88 will notify affected players without undue delay after becoming aware of the breach. The notification will describe the nature of the breach, the categories and approximate number of players affected, the likely consequences, and the measures taken or proposed to address the breach and mitigate its effects.

8 Updates to This Privacy Policy

ad88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players by email to the address associated with their account and by posting a prominent notice on the ad88 platform for a minimum of 30 days before the revised policy takes effect.

The "Effective Date" displayed at the top of this Privacy Policy indicates when the current version was last reviewed and approved. We encourage you to review this page periodically so that you remain informed about how ad88 handles your personal data. If you continue to use the ad88 platform after a revised Privacy Policy has come into effect, your continued use will constitute acceptance of the updated terms.

If any revision to this Privacy Policy materially reduces your rights or increases ad88's ability to use your personal data in ways that were not previously disclosed, we will provide you with a clear opportunity to review the changes before they apply to your account and, where required, obtain your renewed consent.

For any questions, concerns, or complaints relating to this Privacy Policy or to ad88's handling of your personal data, please contact our dedicated data support team at [email protected]. We are committed to resolving all data-related enquiries fairly and in a timely manner, typically within five business days of receipt.