Responsible Gaming at ad88
ad88 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. We provide a comprehensive suite of responsible gaming tools and resources to help every player in Bangladesh stay in control of their gambling activity at all times.
Self-Exclusion on Request
Any ad88 player can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent closure. During exclusion, your account is locked and all marketing communications are suspended immediately.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits to manage exactly how much you fund your ad88 account. Limit reductions take effect immediately; increases carry a mandatory 48-hour cooling-off period before activation.
Session Time Reminders
Set personal session-length alerts that remind you how long you have been playing. ad88 will display a notification at your chosen interval — 30, 60, or 90 minutes — so you can make an informed decision to continue or stop.
Reality Check Prompts
Our reality check feature displays your net session outcome — how much you have deposited versus how much you have withdrawn — at regular intervals during play, keeping your spending visible and transparent at all times.
Game & Category Blocking
Players who feel they are spending too much time on a specific game type — for example, live casino tables or crash games — can request a block on that specific category while retaining access to other ad88 products.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat and email at [email protected]. If you or someone you know needs help, our team responds in under 3 minutes and can action account restrictions immediately.
1 18+ Age Restriction Policy
ad88 takes underage gambling extremely seriously. During the account registration and KYC (Know Your Customer) verification process, we require all players to submit government-issued identification that confirms their date of birth. Acceptable documents include the National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. No account is permitted to make a real-money deposit until age verification is successfully completed.
If you are a parent or guardian and you believe that a minor in your household has accessed the ad88 platform, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay. We also recommend the use of third-party parental control software to restrict access to gambling websites on devices shared with minors. Popular parental control tools are freely available and can be configured to block gambling-related domains.
How We Enforce Age Restrictions
- Identity document verification is mandatory for all accounts before any real-money activity is permitted.
- Automated systems flag accounts where submitted data is inconsistent or suggests the player may be under 18.
- Customer support agents are trained to escalate any interaction that raises age-related concerns.
- Any winnings accrued on an underage account are forfeited in accordance with our Terms & Conditions.
- ad88 does not direct marketing materials toward individuals who have not confirmed they are 18 or older.
Zero Tolerance: Attempting to create an account using false age information is a breach of ad88's Terms & Conditions and may be reported to relevant authorities. Protect young people — if you share a device, always log out of your ad88 account after each session.
2 Self-Exclusion Tools
Self-exclusion is one of the most powerful responsible gaming tools available on the ad88 platform. If you feel that your gambling behaviour is becoming difficult to control, or if you simply want to take a break from the platform, self-exclusion gives you a straightforward way to restrict your own access for a defined period — or permanently.
When you activate self-exclusion on ad88, the following happens immediately: your account is locked and you cannot log in; all pending bonuses and promotional offers are cancelled; all marketing and promotional communications are stopped; and, where applicable, any pending withdrawal requests already submitted before exclusion began will be processed normally.
30-Day Exclusion
A one-month break from the ad88 platform. Suitable for players who want a short cooling-off period after a losing run or stressful period. The account is locked for the full 30 days with no exceptions.
90-Day or 6-Month Exclusion
A quarter-year or half-year exclusion period. Recommended for players who recognise a recurring pattern of problematic play and want a meaningful period of distance from gambling.
1-Year or Permanent Exclusion
A full year away from the platform, or a permanent account closure. Permanent exclusion cannot be reversed. This option is available for players who require a long-term or lifelong break from online gambling.
How to Activate Self-Exclusion
To request self-exclusion on your ad88 account, contact our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". State your registered email address, your chosen exclusion period, and confirm your request. Our team will action the exclusion within 24 hours of receiving a verified request, and you will receive a confirmation message once the restriction has been applied.
Important: During a self-exclusion period, ad88 will make every reasonable effort to prevent you from accessing your account. However, you also have a personal responsibility not to attempt to circumvent the exclusion by creating a new account. Any account created during an active self-exclusion period will be closed immediately upon discovery.
3 Deposit & Spending Limits
Setting financial limits on your ad88 account is one of the most effective ways to keep your gambling within a budget you are comfortable with. ad88 allows you to set hard limits on how much you deposit into your account over a rolling daily, weekly, or monthly period. Once a limit is reached, the system will automatically decline any further deposit attempts until the period resets.
Available Limit Types
- Daily deposit limit: The maximum amount you can deposit into your ad88 account within any single 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
- Weekly deposit limit: A rolling 7-day cap on total deposits, counted from Monday 00:00 BST to Sunday 23:59 BST.
- Monthly deposit limit: A calendar-month cap on total deposits, particularly useful for players who receive a monthly salary and want to set a fixed entertainment budget.
- Loss limit: Set a ceiling on how much you are willing to lose in a given period. Once your net losses reach this threshold, no further bets can be placed until the period resets.
- Wager limit: Cap the total amount you can stake across all games in a defined period, regardless of winnings or losses.
How Limit Changes Work
Reducing a limit takes effect immediately — if you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment it is saved. Increasing a limit carries a mandatory 48-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made during a session from undoing the protections you set during a calmer moment.
To set or modify a deposit limit on your ad88 account, navigate to the Responsible Gaming section within your account settings, or contact support at [email protected]. All limit changes are logged and timestamped for your own records.
Pro Tip: Set your deposit limit at the start of each month to match a realistic entertainment budget — the same way you would budget for cinema tickets or dining out. Gambling should be a leisure activity, not a financial strategy. Only ever deposit amounts you can comfortably afford to lose.
4 Time-Out & Cool-Off Features
If you feel you need a short break from gambling without committing to a full self-exclusion period, ad88's time-out feature gives you a flexible and immediate way to pause your account. A time-out is shorter than a self-exclusion and is designed for players who want to step back temporarily and reassess their play without making a longer-term commitment.
Time-Out Periods Available
- 24-hour time-out: A one-day pause on all account activity — deposits, bets, and bonus claims are suspended for 24 hours from the moment of activation.
- 7-day time-out: A full week away from the platform. This option is useful after a particularly intense or emotional gambling session.
- 30-day time-out: A month-long cool-off period that sits between the short time-out and the formal self-exclusion process.
During any time-out period, your account remains registered and your balance is preserved, but you cannot log in or place bets. Pending withdrawals that were submitted before the time-out will continue to be processed. When the time-out period expires, your account automatically reactivates — there is no need to contact support to resume play.
Session Time Reminders & Reality Checks
In addition to account-level time-outs, ad88 provides in-session tools to help you track how long you have been playing in a single sitting. You can configure a session reminder that triggers a pop-up notification at 30-minute, 60-minute, or 90-minute intervals during active gameplay. The notification displays your total session time, your net session result, and offers you a direct option to log out. These reality checks are particularly valuable during live casino sessions, where the immersive environment can make time pass quickly without notice.
Healthy Habit: Schedule regular breaks during your ad88 sessions — stand up, stretch, and step away from the screen every hour. Gambling with a clear head and rested mind leads to better decisions and a more enjoyable experience overall.
5 Recognising Problem Gambling
For the vast majority of ad88 players, gambling is a recreational pastime enjoyed in moderation. However, for some individuals, gambling can escalate into a problem that affects finances, relationships, mental health, and daily functioning. Recognising the early warning signs of problem gambling is the first and most important step toward getting back in control.
Problem gambling does not always look the same in every person. Some people gamble large amounts infrequently; others gamble smaller amounts very frequently. What matters is not the size of the bet but the impact the gambling is having on the person's life. The following warning signs may indicate that gambling has become a problem rather than a pastime.
Warning Signs to Watch For
- Gambling with money set aside for rent, bills, food, or other essential expenses.
- Feeling an increasing need to bet larger amounts to experience the same level of excitement.
- Becoming irritable, anxious, or restless when not gambling or when trying to cut back.
- Chasing losses — continuing to gamble in an attempt to win back money already lost.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Neglecting work, family, or social responsibilities because of time spent gambling.
- Using gambling as a way to escape stress, anxiety, depression, or difficult emotions.
Signs of Healthy Gambling
- You set a fixed budget before each session and stop when that budget is spent.
- Gambling is one leisure activity among many — not your primary source of entertainment.
- You accept losses as the cost of entertainment and do not chase them.
- You take regular breaks and can easily walk away mid-session without distress.
- You are open and honest with family about your gambling activity and spending.
- Winning feels like a bonus, not a goal or an expectation.
- Your gambling never interferes with work, family time, or financial obligations.
- You use ad88's responsible gaming tools proactively, not reactively.
You are not alone. Problem gambling is a recognised condition that affects people across all backgrounds and income levels. Asking for help is a sign of strength, not weakness. ad88's support team and the external organisations listed in the next section are here to help — without judgment.
6 Safe Play Tips
Whether you are a new player or a long-time ad88 member, keeping a few straightforward principles in mind can make all the difference between gambling as healthy entertainment and gambling that causes harm. The following safe play tips are recommended by ad88 for every player on the platform.
Set a Budget Before You Play
Decide how much you are willing to spend before you open any game on ad88. Treat this amount as the cost of your entertainment for that session. Once it is gone, close the session — do not add more funds.
Never Gamble When Upset
Avoid the ad88 platform when you are feeling stressed, anxious, depressed, or angry. Emotional states impair decision-making and greatly increase the risk of chasing losses or making impulsive high-stakes bets.
Gambling Is Not an Income Strategy
All casino games and sports bets on ad88 carry a house edge or margin. Over the long run, the expected outcome is a net loss for the player. Never rely on gambling winnings as a source of income or a way to solve financial problems.
Step Away From the Screen
Set a timer and take a 10-minute break every hour while using ad88. Physical movement, a glass of water, or a brief conversation with someone else can reset your perspective and help you evaluate whether you want to continue playing.
Accept Losses as Part of Play
Chasing a loss with a bigger bet is one of the most common and damaging patterns in problem gambling. If you have reached your budget for the session, log out of ad88 and return another day — do not increase your stake to recover losses.
Keep Trusted People Informed
Let a trusted family member or friend know that you gamble on ad88. Having someone who knows your habits creates a natural check on excessive behaviour and ensures you have support close by if gambling ever starts to feel out of control.
7 Getting Help & Support Contacts
If you are concerned about your own gambling behaviour, or about the gambling behaviour of someone close to you, reaching out for help is the right and brave thing to do. ad88 is committed to connecting players with the support they need — whether that comes from our own team or from professional external organisations.
Contact ad88 Responsible Gaming Support
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, including Eid and public holidays. We can action account restrictions — deposit limits, time-outs, and self-exclusions — immediately upon receiving a verified request. You do not need to explain yourself in detail; simply tell us what restriction you need and we will apply it without question.
Live Chat Support
Available 24/7 via the chat widget on the ad88 platform. Average response time is under 3 minutes. Live chat agents are trained in responsible gaming protocols and can escalate your case immediately to a specialist if needed.
Email Us Directly
Send your responsible gaming request or concern to [email protected] with the subject line "Responsible Gaming". Include your registered email address and a brief description of the restriction or support you need. We aim to respond within 24 hours.
External Help Organisations
ad88 encourages any player who is struggling with gambling-related harm to seek support from professional counselling organisations. The following types of services are available to players in Bangladesh and internationally:
- National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides free emotional support and counselling services in Bangladesh. Search online for the current contact number as it may be updated from time to time.
- Gamblers Anonymous (International): A free peer-support fellowship for people who believe they may have a gambling problem. Online meetings are available globally and are accessible to Bangladeshi players with an internet connection.
- GamCare (International): An international charity providing information, advice, and support for anyone affected by problem gambling. Their website offers a self-assessment tool and links to counselling services.
- BeGambleAware (International): Provides free, confidential information and support for gambling-related concerns. Resources are available online and can be accessed from Bangladesh.
- Local healthcare providers: If gambling is contributing to mental health difficulties such as depression, anxiety, or financial crisis, please consult a qualified healthcare professional or mental health counsellor in your area.
Confidentiality: All responsible gaming requests made to ad88 — including self-exclusion requests and support enquiries — are treated with complete confidentiality. Your request will not be shared with any third party except where required by law, and it will have no bearing on the processing of any pending withdrawals from your account.
Remember: ad88 is an entertainment platform. Gambling should be fun, social, and strictly within your means. If it stops feeling that way, it is time to use the tools on this page or reach out to support. There is no shame in asking for help — our team is here for you.
Play Responsibly on ad88
Entertainment First — Always on ad88
When gambling stays fun, ad88 has everything you need — live cricket betting, Evolution Gaming tables, Kalaka Bingo, and 500+ slots. Set your limits, play at your pace, and enjoy the experience. 18+ only.